Rockville, MD – insideARM.com today announced the winners of the third annual Best Places to Work in Collections for 2010. This award program was designed to identify, recognize, and honor the best places of employment in the accounts receivable management industry (ARM), and was created and facilitated by insideARM.com and Best Companies Group.
”We’re especially proud to salute ARM companies committed to excellence, since the ‘bad seeds’ in our industry tend to get all the attention,” said Stephanie Eidelman, President of Kaulkin Media and Publisher of insideARM.com. “We sincerely thank all of the ARM companies that participated in the program. They underwent a rigorous evaluation process, ensuring that the winning companies are truly succeeding in their efforts to provide a challenging, satisfying, and motivating work environment for their employees.”
Companies from across the country entered the two-part survey process to determine the Best Places to Work in Collections. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.
The Best Places to Work in Collections list is made up of 27 companies divided into three size categories: Small (15-74 employees), Medium (75-249 employees) and Large (250+ employees). A ranked list, complete with profiles of all of the winners, will be released in early December on insideARM.com.
“Recognizing the best places to work aligns perfectly with our new mission to shift the public conversation about the ARM industry,” said Eidelman. “It’s important for people to realize that debt collection agencies are businesses that employ people. In fact, it’s one of the few sectors that is growing in this difficult economic environment. Below are some of the places that do the best job of keeping their employees happy.”
2010 Best Places to Work in Collections (alphabetical order, no ranking)
Agency of Credit Control, Inc. - Denver
American Coradius International LLC - Amherst, N.Y.
American Profit Recovery, Inc. - Marlborough, Mass.
Americollect Inc. - Manitowoc, Wis.
ARSI - Account Recovery Specialists, Inc. - Wichita, Kan.
Asset Recovery Solutions, LLC - Des Plaines, Ill.
B-Line, LLC - Seattle
Brown & Joseph, LTD - Rolling Meadows, Ill.
Collection Technology, Inc. - Monterey Park, Calif.
Conrad Companies - Escondido, Calif.
Credit Management Services, Inc. - Grand Island, Neb.
DCM Services, LLC - Minneapolis
General Service Bureau - Omaha, Neb.
Gila Corporation - Austin, Texas
Harvest Strategy Group, Inc. - Denver
Investment Retrievers, Inc. - El Dorado Hills, Calif.
National Patient Account Services - Louisville, Ky.
National Recovery Services - Ottawa, Kan.
Pentagroup Financial, LLC - Houston
Phillips & Cohen Associates, Ltd. - Wilmington, Del.
Professional Account Services, Inc. - Brentwood, Tenn.
Receivable Recovery Partners - Indianapolis
RGS Financial, Inc. - Richardson, Texas
RMB Inc - Knoxville, Tenn.
Stephens and Michaels Associates, Inc. - Salem, N.H.
Tucker, Albin & Associates, Inc. - Richardson, Texas
Williams & Fudge, Inc. - Rock Hill, S.C.
Phillips & Cohen Wins National Award for Samaritans Academy Press Release
September 27, 2010
Company recognised for work in dealing with distressed debtors.
A campaign that sees debt collectors and Samaritans working together through training, to ensure positive outcomes even in the most sensitive cases has won recognition in a national award.
Phillips & Cohen Associates (UK), Ltd. won the Best Publicity Campaign at the CSA/DBSG* Conference in September for ‘Samaritans Academy’ – an initiative that in the judges’ opinion showed ‘great originality’. Chairman of the judging panel Sean Feast, Director of communications agency The AGA Group, said that the concept not only demonstrated a distinct point of difference, but also “a clear desire to instigate change.”
Phillips & Cohen is the founding member of Samaritans Academy - a training initiative, set up by the national helpline charity, designed to help businesses equip their staff with the skills to manage customers in emotional distress and to reduce stress in their own workplace.
Adam Cohen, CEO at Phillips & Cohen, sees training as fundamental in demonstrating its commitment to treating customers with dignity and understanding:“The economic climate has caused a significant increase in the levels of financial hardship experienced across Britain and the credit industry simply has to respond,” he says.
“A survey by Samaritans in November last year showed that One in every eight calls made to the service was linked to financial stress and this is a real issue for all businesses in the sector.”
Phillips & Cohen specialises in assisting consumers through difficult circumstances and Cohen believes it is essential that its staff possess the necessary tool kit to enable them to deal with people, and an environment, where consumers are in financial and emotional distress.
The company will also signpost callers to Samaritans where customers are particularly distressed, ensuring that they receive the specialist help they require: “This sets a new benchmark in customer service” Cohen adds.
Peter Wallwork, Chief Executive of the CSA to which Phillips & Cohen belongs, says that the new Academy has his full support: “The initiative by Phillips & Cohen Associates reflects well on the individual business and our industry as being genuinely committed to working with debtors with respect and compassion wherever we can.”
In receiving the award, Nick Cherry, Site Director of Phillips & Cohen said he was obviously delighted: “Being nationally recognised means that we have been benchmarked against the very best and come out on top. The Award now gives both Phillips & Cohen and the CSA an opportunity to build on the campaign and demonstrate that there is real and positive change occurring within the credit industry.”
*Credit Services Association and Debt Buyers and Sellers Group.
Phillips & Cohen Associates (UK) Ltd At Phillips & Cohen Associates (UK) Ltd., we understand the delicate balance between protecting your brand and recovering your portfolio. That's why all of our processes are designed to ensure we are Best-in-Class at both.
At PCA, our commitment to protecting your brand, protecting your portfolio and preserving the dignity of your customers is carved into everything we do, every step of the way — from our recruiting and training through our state-of-the-art recovery, analytics and technology processes- we translate our commitment into worry-free, top-notch results for our clients.
Throughout the UK you can call Phillips & Cohen Associates (UK) Ltd. on 0845 603 5591 ext 3020. Email ncherry@phillips-cohen.co.uk, write to Phillips & Cohen:- Building Five, Floor Nine Exchange Quays Manchester, Manchester M53EF, United Kingdom. Log on to www.phillips-cohen.com for more information.
CNN Segment Featuring Phillips & Cohen Associates
by Susan Candiotti
CNN / CNN.com (video)
March 6, 2009
Time: 2:09
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